Online Reputation Management (ORM)

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Technical Definition

ORM manages how a brand or person appears in search results and online. SEO overlap: creating positive content to rank, optimizing owned properties, addressing negative results. Tactics: content creation, review management, social profile optimization, crisis response, legal removal requests when appropriate. Prevention better than cure.

Simple Explanation (ELI13)

ORM is managing what appears when people search for you or your company online. It overlaps with SEO because you're trying to get positive content to rank and push down negative content. It includes managing reviews, creating content on various platforms, and responding to crises when they happen.

Related Terms

Brand SERP, Reviews, Crisis Management, Search Visibility

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