Technical Definition
Q&A on Google Business Profile allows anyone to ask and answer questions. Appears publicly in business listing. Best practices: monitor regularly, answer questions promptly and thoroughly, seed common questions with your own answers. Can affect customer decisions. Part of GBP management.
Simple Explanation (ELI13)
Google Business Profile has a Q&A section where anyone can ask and answer questions about your business. You should monitor this and answer questions quickly. You can even post and answer common questions yourself to have accurate information displayed.
Related Terms
Google Business Profile, Local SEO, Customer Engagement, Reputation
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